Still More on United Breaks Guitars

Here is an update to my two posts on United Breaking Guitars.  According to this blog post, the musician packed his guitar for transit in a soft case.  Also, to protect themselves against future mishaps, United now makes you sign a waiver before you ship your guitar with them.  While I agree it would have been nicer if they had been more careful with the guitar, Dave Carroll (the musician) did not help matters when he packed his guitar in a soft case.