Skill and Key Cutting
I went to Home Depot on Long Island to get a key copied yesterday. Only one of the keys (out of four) that they made worked properly in the lock. I think part of the problem is that the machines that they have require no skill to use. You stick the original in one slot and the blank in another, press a button, and it makes the copy. This means that the person operating it need not put sufficient care into it (although, in this case, I'll add that the clerk did put some care into it. The machine was just out of adjustment.) The older machines (that you actually had to manually line things up) were better, because then the person had to know what they were doing. I'm always afraid the person is going to put the original in the space for the blank and recut the original, damaging it.
I'm always glad when my apartment keys are Kwikset keys. Home Depot has no problem with those.
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